About Us

Paulo started in the industry 28 years ago. Paulo takes a hands-on approach to personally guide our Customer Satisfaction Team members in delivering clients the best our industry has to offer. Paulo’s goal for Total Commercial Solutions is to provide our clients with the highest level of quality cleaning, customer service and solutions at a reasonable price. Utilizing these concepts as our guiding principles has enabled Total Commercial Solutions grow to service hundreds of clients and millions of square feet, while never compromising on quality or client relationships.

Kathleen has over 25 years of solution-based Account Management/Customer Service experience and over 15 years in the building service industry, working for some of the largest service companies in Canada. Her vast knowledge of this industry ensures our clients that she is not simply a generic representative, but an actual consultant who can guide our clients in the right direction and ensure that they receive the best value from their budget.

Mike is our dedicated accountant, with a strong attention to detail and a friendly demeanor, Mike manages all financial records and transactions with precision. Always approachable, Mike encourages open communication, ensuring that your questions are answered promptly. Meine, Office Manager – Meine brings strong organizational skills, dedication, and a caring approach to her role. She oversees the overall operations of TCS Exhaust from start to finish, coordinating schedules, managing workflows, handling collections, and ensuring jobs are completed to company standards and customer satisfaction.

Meine brings strong organizational skills, dedication, and a caring approach to her role. She oversees the overall operations of TCS Exhaust from start to finish, coordinating schedules, managing workflows, handling collections, and ensuring jobs are completed to company standards and customer satisfaction.

Dandy brings enthusiasm and a positive attitude to the team, helping ensure smooth daily operations. He focuses on scheduling, operational coordination, preparing quotes, and managing bidding opportunities while keeping tasks organized and efficient.

Grace brings a warm, positive, and detail-focused approach to her role. She supports day-to-day operations by managing real-time communications, monitoring emails and messages, assisting with quality control, and helping ensure customer concerns are addressed promptly. She also supports the company’s marketing initiatives, including campaign coordination and promotional activities, while assisting Mike with invoice records and maintaining accurate financial documentation.

Irish brings a calm, friendly, and dependable presence to the team. She supports daily operations by managing communications, following up on outstanding tasks, assisting with quality control, handling subcontractor recruitment and hiring coordination, and managing collections to ensure smooth operations and consistent service delivery.